Dear Mr. Zaraliakos,

This letter is to share the wonderful service and support we received from First Responders Property Cleanup and Rebuild – 24 Seven Property Rescue and their exceptional team. From my initial meeting with your Customer Service Representative Kalvin Addley to the on-site work performed by professionals like Peter Oliveira and Albert Tobias, the experience was outstanding.

In the first week of July 2013, our home suffered significant flooding. While I could share numerous stories about the lack of customer care from our insurance provider from the very beginning, I’d rather focus on how everything turned around once I connected with your team.

I met with Kalvin and Theo sometime in late August or early September to obtain a quote for the necessary basement repairs due to the flood. From the very start, both Kalvin and Theo impressed me with their professionalism, courtesy, and in-depth knowledge. Kalvin, you went the extra mile by contacting our insurance adjuster to ensure our home was properly cleaned—even before your company was officially awarded the repair job. That action spoke volumes about the integrity and commitment of your team.

It wasn’t until the end of October that we finally received the green light to begin the basement repairs. I remember receiving a call from you, Konstantino, on October 25th, informing me that the insurance company had approved the work and requesting a walkthrough with your Vice President right away.

During our walkthrough, we discussed the scope of the repairs, and I shared my concerns about how the restoration work might affect my wife Mickey’s health. Both you and Don took the time to explain how your team would contain the work areas and minimize any risk of contamination to the rest of the home. You handed me your business card and told me to reach out to you directly with any issues or concerns—and every time I did, you responded promptly and handled everything, no matter how small.

Heroes are defined as ordinary people doing extraordinary things, and my heroes are men like Peter Oliveira and Albert Tobias. They came into our home and consistently went above and beyond what was required, ensuring every part of the job was done right—without shortcuts. They worked long hours every day, yet always greeted us with smiles and kind words. They made my wife feel safe and comfortable in an otherwise stressful situation. We appreciated the way our home was left at the end of each day—lights off and cleaned. But the most important thing to me was that on the many days I had to take my wife to appointments, I never had a concern about leaving Peter or Albert alone in the house. I would recommend your team to anyone needing help rebuilding their home based on that trust alone.

Last but certainly not least, a thank you should also go out to Rochelle, the office manager, and the other office staff we dealt with—Charlene and Maggie. You all kept us updated daily and were always quick to respond to any calls or emails. You always followed up and followed through.

I know this letter is a little long and goes into great detail, but the reason for that is because I wanted to give First Responders Property Cleanup and Rebuild – 24 Seven Property Rescue the same respect and attention to detail that you gave me when dealing with my issues and concerns. The reason I’ve written to you is that I’ve realized the service I received from you and your staff wasn’t an exception to the rule—it’s simply how your company operates and what you provide to all your customers.

I truly believe anyone can sell a car, fix a house, or provide a service—but what keeps a customer is follow-up, follow-through, and quality customer service. And because I know the quality people employed at First Responders Property Cleanup and Rebuild – 24 Seven Property Rescue, and what it means to be part of a place where doing the right thing is a way of life, not the exception—I will always be available to provide kind words or answer any questions your future customers may have.

In closing, I expected a high level of service from First Responders Property Cleanup and Rebuild – 24 Seven Property Rescue, and I can honestly say that I was pleasantly surprised to receive even more than I anticipated. Thank you all again for taking such great care of us in our time of need. We are truly grateful to have our home restored to its pre-flood condition and to finally begin putting our lives back in order.